Privacy Policy

Last Updated: November 30, 2024

1. INTRODUCTION

Invovibe Tech Cayman Ltd ("Invovibe," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (invovibetech.com), mobile applications, and services.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. INFORMATION WE COLLECT

We collect information in several ways when you use our services:

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, job title
• Profile Information: Professional details, preferences, settings
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Project Information: Details about your projects, requirements, specifications
• Communications: Messages, emails, support requests, feedback

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: IP address, general geographic location
• Cookies and Tracking: Data collected through cookies and similar technologies
• Log Data: Server logs, error reports, access times
• Mobile App Data: App version, crash reports, performance metrics

2.3 Information Collected Through Our Mobile Apps

Our mobile applications may collect:

• Device permissions (camera, storage, location as needed for functionality)
• Push notification tokens
• In-app behavior and analytics
• Crash reports and performance data
• User preferences and settings

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our services
• Process transactions and send related information
• Deliver customer support and respond to inquiries
• Fulfill contracts and project deliverables
• Send service-related communications

3.2 Business Operations

• Manage accounts and authentication
• Process payments and prevent fraud
• Conduct internal research and development
• Analyze usage patterns and optimize services
• Perform data analytics and business intelligence

3.3 Communication

• Send administrative information and updates
• Respond to requests and feedback
• Send marketing communications (with consent)
• Notify about changes to services or policies
• Conduct surveys and gather feedback

4. HOW WE SHARE YOUR INFORMATION

We may share information in the following circumstances:

4.1 Service Providers

We engage third-party companies to perform services on our behalf:

• Payment processing (Stripe)
• Cloud hosting and storage (AWS, Google Cloud, Azure)
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms
• Marketing and advertising services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Enforce our policies and agreements
• Protect our rights, property, or safety
• Protect the rights and safety of others

5. THIRD-PARTY SERVICES

5.1 Payment Processing

We use Stripe to process payments. Stripe's privacy policy governs their handling of your payment information. We do not store complete credit card numbers on our servers.

Stripe Privacy Policy: https://stripe.com/privacy

5.2 Analytics Services

We use analytics tools to understand usage patterns:

• Google Analytics
• Firebase Analytics
• Mixpanel

5.3 App Stores

When you download our mobile apps from:

• Apple App Store: Apple's privacy policy applies
• Google Play Store: Google's privacy policy applies

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies

Cookies are small data files stored on your device. We use cookies and similar technologies to improve your experience.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for service functionality
• Performance Cookies: Help us understand usage and improve services
• Functionality Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant advertisements

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

7. DATA RETENTION

We retain your information for as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements
• Achieve business purposes described in this policy

Retention periods vary based on:

• Account Information: Duration of active account plus reasonable period after closure
• Transaction Data: As required by law (typically 7 years)
• Communication Records: Up to 3 years
• Marketing Data: Until you opt out or we no longer need it

8. DATA SECURITY

8.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Secure authentication and access controls
• Regular security assessments
• Employee training on data protection
• Incident response procedures

8.2 Limitations

Despite our efforts, no security measures are 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. YOUR PRIVACY RIGHTS

9.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your account information

9.2 Data Portability

You may request a copy of your data in a portable format.

9.3 Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Contractual obligations
• Legitimate business needs

9.4 Opt-Out Rights

• Marketing Communications: Unsubscribe via email links or account settings
• Cookies: Manage through browser settings
• Analytics: Use opt-out tools provided by analytics services
• Location Data: Disable through device settings

9.5 Rights for California Residents (CCPA)

California residents have specific rights:

• Right to know what personal information is collected
• Right to know if information is sold or disclosed
• Right to opt out of sale (we do not sell personal information)
• Right to deletion
• Right to non-discrimination for exercising privacy rights

9.6 Exercising Your Rights

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe we have information about a child, please contact us.

11. INTERNATIONAL DATA TRANSFERS

11.1 Data Location

Your information may be transferred to and processed in countries other than your country of residence, including the Cayman Islands, United States, and other locations where we or our service providers operate.

11.2 Safeguards

When transferring data internationally, we ensure appropriate safeguards through:

• Standard contractual clauses
• Privacy Shield frameworks (where applicable)
• Consent where required
• Service provider agreements

12. MOBILE APP SPECIFIC PROVISIONS

12.1 App Permissions

Our mobile apps may request permissions:

• Camera: To scan documents or take photos (if applicable)
• Storage: To save data locally
• Location: For location-based features (if applicable)
• Notifications: To send push notifications

You can manage permissions through device settings.

12.2 Push Notifications

You can opt out of push notifications through:

• App settings
• Device notification settings

13. MARKETING COMMUNICATIONS

13.1 Promotional Emails

With your consent, we may send promotional emails about:

• New services and features
• Special offers and promotions
• Industry insights and resources
• Company updates

13.2 Unsubscribe

You can opt out by:

• Clicking "unsubscribe" in emails
• Updating preferences in your account
• Contacting us directly

13.3 Transactional Communications

You cannot opt out of essential service communications (e.g., account notifications, security alerts, transaction confirmations).

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

14.1 Notification of Changes

We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification (for significant changes)
• In-app notifications (for mobile apps)

14.2 Continued Use

Continued use of our services after changes constitutes acceptance of the updated policy.

15. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

16. CONSENT